Quality Espresso – Caso de Éxito – Mercanza

Quality Espresso – Caso de Éxito – Mercanza


Hello, my name is Adam Giralt, Executive Sales Director at Quality Expresso. Quality Expresso is a company dedicated to produce professional coffee machines. For more than 60 years. We can say that there has been an significant evolution in this sector We have moved from the typical lever machines to motor pump machines In a market study we noticed that for our clients we are more like a commodity A financial tool that allows them to release their own product. The Coffee. For that reason we had to evolve and develop concepts like IOT technology. We though about the convenience of connectivity in our machines as an added value. Before that we didn’t have a Business Intelligence unit The most alike thing we had for analytics was the use of spreadsheets. Trying to connect the machines we found that it was necessary to implement a tool for all the analytics and decision making. The main challenge was that the tool had to be simple, cross platform, multiuser and that it gave us the data in a very pedagogic way So we can decide what strategies to chose about the data visualization. We went for Qlik and Mercanza basically for on reason. We didn’t jus want a partner for a single solution. But more like a fellow traveler along all the disruptive changes inside Quality Espresso. To be at our side to transform all the departments Sales, Aftermarket, Machine Connectivity Doing a 360 allowing a more accurate Decision Making process. At the start we where only going to cover the data analytics from the connected machines. But we saw that with this solution we could cover a 360 of the Company So we also included Aftermarket, Sales, and right now we’re working on the “ERI” Machine to learn how we can make the best decisions for each of the machines. So far our time is very valuable And right now is getting strategic. Thanks to Qlik, Decision Making is much faster And the effects are almost immediate I recommend Qlik and Mercanza Because of they gives much more than a partner They are fellow travellers with Quality Espresso in a very ambitious project for the total digitization of the Company It has helped us, not only because we are Coffee Machine Makers. But because now we are a Solution and Services Provider

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